Sydney Skate Shop and Sydney Ice Arena Pty Ltd does not offer cash refunds. You may return any item in NEW condition within 14 days from purchase to exchange size of the product or if product arrives with fault that renders the product unusable. You must call +61 (02) 9659 5557 before returning any goods to confirm details. It is preferable if the items could be returned with the original packaging and proof of purchae. The customer will incur any charges associated with the return, and/or replacement of the product, ie return shipping charges.