Sydney Skate Shop does not offer cash refunds. We do not accept returns on modified boots including sharpening, heat molding or where blades have been attached. You may return other items in NEW condition within 14 days from purchase to exchange size of the product or if product arrives with fault that renders the product unusable. You must email us before returning any goods to confirm details. It is preferable if the items could be returned with the original packaging and proof of purchase. The customer will incur any charges associated with the return, and/or replacement of the product, ie return shipping charges. Any returns received more than 14 days after the purchase will incur a restocking fee of $50.